Consumer Reports


Responsible for leading the user experience efforts across platforms, developing creative solutions for business and consumer challenges.


Leads user experience efforts for all development projects across platforms – web, tablet, and mobile.
Develops creative solutions to business and consumer challenges; generates or leads development of storyboards, task flows, consumer journeys, experience maps, wire-frames, prototypes, and taxonomies.
Manages internal user experience team, outside design agencies and/or freelancers on projects. Helps to recruit a talented freelance pool.
Establishes user experience best practices for the organization. Sets and evolves optimal site conversions and experience standards. Analyzes and documents existing website content structure, taxonomy, page templates, and interfaces.
Plays an integral role in site usability testing. Help to plan and conduct usability tests, evaluate results, and provide recommendations for improvements.
Assists in defining organizational resource needs for user experience.
Be an active advocate for this discipline within the organization: mentor staff and senior leadership around key usability concepts and practical applications.


8+ years of practical experience in user experience, with a minimum of 2 years in a Lead role at either a major agency or a large commercial Web site.
Demonstrated familiarity with user-experience best practices and standards, and a proven track record in usable interfaces and efficient page-level templates, etc. for large data-base driven, responsive/adaptable products.
Solid leadership ability and communication skills. Must have a high-degree of comfort leading creative teams; working with outside agencies; recruiting and managing freelancers etc.
Strong consensus-building skills and a partnering, team-oriented attitude; able to work productively in a matrixed organization.
Strong management ability. Ability to lead both visual design and user experience architect staff towards a common vision.
Highly adaptable and can keep pace with new technologies, agile processes, and new user experience skills.
Degree in relevant field; overall understanding of HTML, and various technologies used in building web applications (HTML, CSS, DHTML and Javascript, etc.). Knowledge of industry standard UI programs: Sketch, Invision, Zeplin, Illustrator, Microsoft Office (Word, PowerPoint, Excel), Adobe Acrobat, Photoshop, etc.

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User Experience Manager