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At Cisco, each person brings their unique talents to work as a t

Cisco is looking for a user researcher to work with our Customer Experience Platforms Group located in San Jose, CA – Toronto, Canada – Raleigh Durham, NC or Austin, TX. In this position, you will work with project teams, peer interaction designers, and users to define the user experience of Cisco software applications. You will be responsible for planning and conducting User Experience Research that will include facilitating usability studies, workshops, surveys, and contextual interviews. You will understand the business requirements, research the needs of the user, analyze research data and translate these findings into meaningful recommendations and actionable items. This role works closely with Product Owners, Product Managers, Program Managers, Developers and Designers to define and improve the user experience of Cisco products and services.

Ability to engage with users, customers and partners
Experience conducting usability testing, user interviews and other user research methods such as field studies, ethnography, and surveys
Serve as Usability Testing Contact: advise and guide UE designers in designing, planning, and conducting user research activities
Craft personas and user profiles based on research results
Systematically help identify, collect, and report metrics from usability tests
Present findings at all levels within the organization
Build and synthesize information from usability studies, to guide design decisions for our products
Help drive product direction based on field research and functional requirements. In certain cases, design mockups including wireframes
Facilitate project communication across a multi-disciplinary team throughout all phases of the project
Actively drive improvements in user testing facilities, methods, participant recruiting, tools, and equipment

Degree in Computer Science with an HCI specialty, Human Factors, Psychology, related field or equivalent experience
7 to 10+ years of experience conducting research using different techniques at various stages of product development
Demonstrated ability to understand technical concepts and structure research that simplify these concepts
Experience in conducting user experience research and using the right techniques as required throughout the product development process
Experience with in-person and remote usability and UX research tools
Provide teams with research context and perspective on what will make a product easy to use
Understanding and experience with industry standard user-centered design process
Ability to work independently as well as cross-functional groups
Strong cross-cultural communication, collaboration and organizational skills with an ability to thrive in a fast-paced environment
Excellent time-management, multi-tasking ability, and the ability to prioritize
Strong visual and verbal communication skills
Skills in Interaction Design, Visual Design, and Prototyping are a bonus!

Why Cisco
At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

We connect everything – people, process, data and things – and we use those connections to change our world for the better.
We innovate everywhere – From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results.

Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.
We benefit everyone – We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco

User Researcher