Full-time User Experience Designer

at Blue Owl, LLC in San Francisco

A million people a year die in car collisions around the world. That number should be zero. You can help us create a new InsurTech company that uses the latest technology and data science methods to save lives by preventing car collisions before they happen.

BlueOwl is looking for an Experience Design professional who is passionate about creating outstanding customer-centric experiences, is a collaborative team player and excels at moving rapidly from insight into tangible concepts and design. BlueOwl is a well-funded, stealth start-up working on a new experience to disrupt the insurance industry. We are growing and need someone who can help us pave the way by leading work streams, working closely with CX, product, dev and insurance teams, helping us envision the future of our service and be flexible by contributing in many different ways.

Roles & Responsibilities

Conceptualize, design and plan future state and near term cross-channel experiences (in the form of ecosystems, journeys, flows, wireframes, prototypes) with attention to the details that will delight our customers and differentiate our offering.
Develop frameworks, product prioritization, models, etc. that help drive strategic consideration of the desired customer experience.
Lead teams and multiple projects through discovery, analysis, synthesis, ideation, design and testing of new product and service experience concepts to drive business intent and outcomes.
Work closely with product and business teams to plan stages of digital feature implementation in the roadmap / release cycles. Work closely with service design and customer care team to consider how the human experience will evolve as the digital product matures.
Document experiences in deliverable formats as needed based on project and feature team requirements (sitemaps, wireframes, flows, Jira acceptance criteria, etc.).
Use storytelling and visuals to help generate excitement and a solid understanding of ideas.
Apply user centered design methodologies to ensure ideas are accessible and based on customer needs. Work with team to identify the right methods and techniques for the right projects (contextual inquiry, task analysis, sketch sessions, rapid prototyping, service blueprinting, etc.).
Regularly validate your designs through rapid prototyping and customer research.
Participate in and / or run qualitative research studies (contextual research, cultural probes, in person and remote interviews, diary studies, street intercepts, etc.).
Balance user needs with business goals and technical feasibility.
Look for ways to add velocity, agility and efficiency, while striving for highest-quality-output, to the product/design/dev process. Bring velocity to the design efforts working through cross-disciplinary collaboration, rapid prototyping and spending more time on paper, at times, to explore many solutions fast.
Participate in all phases of the product development lifecycle, including product ideation and definition, user research, feature team scoping/planning, estimating effort, design, UAT, post-launch evaluation and stakeholder communication.
Contribute to a strong innovation culture by collaborating with members of multidisciplinary teams, advocating for users and keeping abreast of digital technologies and macro trends (such as AI and voice UI).
Present work and rationale to stakeholders.
Be an evangelist for our customers.
Manage internal relationships and facilitate workshops in order to solicit and steer product goals and requirements, generate ideas, gain alignment and keep the team engaged throughout projects.
Help establish and document Experience Design methods, activities and deliverables at BlueOwl.
Continually explore and share new Experience Design methods, actionable models coming out of research and generative and concept development methods.
Contribute to thought leadership activities such as Tweeting, article writings and speaking at events.
Other duties as assigned.

Skills & Experience

5+ years experience in human centered design methods with a focus on UX Design/Strategy.
Customer journey mapping, flows, wireframes, prototypes.
Qualitative customer research and reporting.
Behavioral change design experience.
Co-creation and workshop planning and facilitation.
Strategy and experience design for cross-channel experiences.
Strong communications (written and verbal).
Team leadership skills.
Project management skills.


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Published on 16-08-2017