Senior UX Designer - Expert-Use Systems
at Stitch Fix in San Francisco
At Stitch Fix, our goal is to help our customers look great and feel great about themselves by revolutionizing how people shop. In a time-starved world where shopping often feels overwhelming, our business connects customers to clothes they love. Whether it’s helping someone dress for success at a new job or taking the stress out of packing for a family vacation, we fix clients’ closets – and they love us for it!
We’ve built unique, innovative software for merchandising, warehouse and inventory management, remote styling, and logistics. We leverage vast amounts of client data to make decisions throughout the company. All of this results in a simple, powerful offering to our clients and a very successful business. We believe we are only scratching the surface of our opportunity, and we’re looking for incredible people to contribute!
You’re excited about this opportunity because you will…
*UX! Integrate qualitative and quantitative learnings about our users and our business to propose thoughtful, user-centered features, flows, and interface designs *Deliver production-quality designs for the software that runs our business. Our merchandising department, our stylist organization, and our warehouse operations teams all use custom-built software to make our business fantastic. *Plan and execute UX solutions for complex problems *Explore multiple solutions for a given problem, iterating to your final recommended approach *Prototype your designs and communicate them to business partners, users, and engineering team members *Study your users with the appropriate technique – ethnography, usability testing, A/B testing, surveys, or interviews – to deliver the right solutions *Work closely with engineering and QA to ensure that the deployed design is the right level of polish and quality for its purpose *Gather and manage feedback from users and our business partners *Work closely with the appropriate business partner team as you craft great user experiences and ensure that UX requirements are met *Be an integral part of our team by contributing to style guides, evangelizing UX in the company, providing design feedback and critiques, and helping us all be better at our design practice
We’re excited about you because…
*You have 6-8+ years experience as a UX / product designer for expert-use, prosumer, or enterprise-grade software *You have an “always-learning” attitude and practice *You have a fundamentally user-centered and reality-based approach to UX design *You possess fantastic interaction design and flow design skills *You have experience with Fitts’ Law and MHP design practice and an aggressive approach to increasing operator efficiency *You possess great user research and analysis skills *You have an educational background in human-computer interaction, ergonomics, interaction design, information science, industrial design, or similar *You possess outstanding verbal and written communication skills *You have experience designing for multiple platforms – native mobile and responsive web, voice operated systems, hands-free design, and / or sound design *You possess supplementary design skills, like service design, front-end coding, copywriting, or strong visual design, as a plus
You’ll love working at Stitch Fix because we…
*Are a successful, fast-growing company with a start-up work vibe *Are a technologically and data-driven business *Offer competitive salaries, equity, and comprehensive health benefits *Are at the forefront of tech and fashion, redefining shopping for the next generation *Are passionate about our clients and live/breathe the client experience *Get to be creative on a daily basis *Are a smart, experienced leadership team that wants to do it right & is open to new ideas *Believe in autonomy & taking initiative
About the Product Design Team
Our design roles are oriented around user experiences, not platform. The Product Design team supports four major platforms: customer, styling, merchandising, and warehouse. We initiate and support cross-product projects. Stitch Fix has a user-centered culture and we help surface user research to the teams who use it to make decisions. The team is currently small, so we’re looking top-notch designers to help us shape design process within the company.
Click here to apply.